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Field IT Technician
Position Summary
Vortex IT Systems is hiring a Field IT Technician to support our growing team. You will be responsible for providing onsite and remote support for various customers. This is an Entry/Intermediate position that will help our team manage our customer’s needs.
We’re looking for a self-motivator that can manage their time effectively. This role requires independence and a sense of accountability because the day-to-day working environment will involve a very little amount of direct supervision.
Technical knowledge: A strong understanding of computer systems, networks, and software, as well as experience with healthcare technology systems, is essential.
Communication skills: The ability to explain complex technical concepts to non-technical employees, and to communicate effectively with both technical and non-technical team members, and on-site users.
Problem-solving skills: The ability to quickly identify and resolve technical issues, and to find creative solutions to challenges that arise.
Organizational skills: The ability to manage multiple tasks and projects simultaneously, and to prioritize and delegate effectively.
Interpersonal skills: Strong interpersonal skills, including the ability to work well with others and to build relationships with new hires and team members, are essential in an IT onboarding role.
Position Summary
  • Must be team-focused with a passion to meet customer needs and company goals.
  • Provide Field support to various businesses and customer.
  • Provide service call support for our customer’s equipment by replacing defective components through standard troubleshooting procedures.
  • Use test equipment to configure, stage, and diagnose problems within various communications systems.
  • Basic tools such as a computer, tone generator, network and phone cable testers, termination tools, and various drivers.
  • Work with customers to determine deadlines, urgency, timeline, and schedule for completing repairs or system implementations.
  • Must be flexible and available to work evenings or overnight.
  • Must be available to travel out of state.
  • Requires physical tasks such as pulling cables, climbing into attics, and using lifts.
  • Mounting various hardware, a/v equipment, and telephone systems.
  • Associates in information technology or equivalent certifications.
  • 2+ Years’ experience within the technology field
  • Ability to interpret schematics, blueprints, and diagrams.
  • Possess a thorough understanding of Networking and troubleshooting.
  • Have a mechanical aptitude and ability to use various types of hand and power tools.
  • Ability to complete reports and documentation associated with job tasks.
  • Must have reliable transportation and a valid driver’s license.
  • Ability to climb ladders and lift to 50 pounds.
  • Must pass a background check.

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